Your privacy, our responsibility

We collect only what is needed to provide and improve Clinexapro.

• Account details such as name, phone number, email and clinic information
• Patient and consultation data that you or your staff enter into the platform
• Usage data such as device type, browser, pages visited and log information
• Messages you send us through the contact form or WhatsApp

We use your information to run the service and support you.

• Provide, maintain and secure your Clinexapro account
• Send appointment reminders, reports and prescriptions on your behalf
• Respond to demo requests and support queries
• Improve features, performance and reliability

Patient records belong to the clinic. Clinexapro acts as a processor and never sells health data.

• Data is encrypted in transit and at rest
• Each clinic’s data is fully isolated (multi-tenant separation)
• Role-based access and audit logs for every user
• Automatic encrypted daily backups

We share data only with trusted providers needed to deliver the service, such as messaging, payment and cloud hosting partners, under strict confidentiality terms. We may disclose information when required by law.

We use essential cookies to keep you signed in and limited analytics cookies to understand usage. You can control cookies from your browser settings.

You may request access, correction or deletion of your personal data, withdraw consent, or opt out of promotional messages at any time.

• Email us at hello@clinexapro.com with your request
• We respond within a reasonable period as required by applicable law

We keep data for as long as your account is active or as required for legal and medical record obligations. After closure, data is deleted or anonymised on request.

Questions about this policy? Email hello@clinexapro.com, call +91 82876 67461, or use our contact page.